Refund policy A full refund of the purchase price will be made when: 1. The request for the refund is received within 14 days of the date of purchase. 2. Download and activation products - the product has not been activated. 3. E-learning courses - the course has not been started. 4. When buying a purchase code with multiple activations for download products, a refund will only be made for the complete purchase code, not individual activations. 5. When buying multiple courses, a refund will only be made for the whole batch of courses, not individual courses.